As the solar and energy storage sector grows, the transition to sustainable energy systems increasingly hinges on the quality of its partnerships. In this field, companies often rely on collaborations to bring diverse expertise, operational alignment, and accountability to shared goals. Partnerships founded on trust are not just beneficial—they are deeply relevant for projects demanding consistency and resilience. 

AI's potential to transform CX is shadowed by a significant challenge: building and maintaining trust. Public scepticism towards AI remains high, due to concerns about data privacy, ethical use, and a lack of transparency. Customers fear their data may be misused or AI decisions may lack fairness and empathy. To effectively use AI, CX professionals must address these challenges and position AI as a tool that fosters trust rather than undermines it. 

Unlock the secret to achieving what matters most to you by leveraging the one thing that fuels success: trust. In this guide, we’ll explore how trust-based influence can help you achieve your goals by focusing on practical tools you can apply according to the core elements of trustworthiness: integrity, benevolence, capability, and inclination. By becoming more trustworthy, you not only align your actions with your aspirations but also inspire the trust needed from others to make your goals a reality.

Transforming an organization starts with a shift in how we see ourselves and the world around us. In this guide, we’ll explore trust-based transformation: what it means, why changing mindsets is crucial, and how leaders can leverage trust to enable real change. Keep reading to understand the role of transformational goals, how mindsets shape reality, and the significant impact trust can have on fostering growth and organizational transformation.

Understanding the foundations of trust is simpler than you might think. In this guide, we'll explore the key elements of trust: what it is, why it matters, and how it forms. Keep reading to learn about vulnerability, its role in trust, and the foundational elements (integrity, benevolence, and capability) that inspire trust.

In the previous posts, we established trust as the invisible force that binds us together and explored how to craft your personal trust blueprint using the Trust Equity Index (TEi) and trust-based narratives. Now, in this final post in this series, we'll look at practical steps you can take to activate trust in your daily life. Trust is a mindset and a verb. It's about what you do, not just what you say or think. It's about showing up consistently, communicating openly, and following through on your commitments.

In the first part of our series, we explored the fundamental nature of trust, its importance, and how it is measured using the Trust Equity Index (TEi). In this second part, we explore the art of crafting a trust-based narrative a powerful way to establish what matters most to you, your team, or your world. A compelling narrative is a story and a useful tool that can shape perceptions, influence behaviour, and build lasting trust. It is also a useful process for distilling and embodying your personal trustworthiness.

This is the first in a series of three posts exploring the power of trust and how to cultivate it in your personal and professional life. Trust is not a new concept. It's woven into the fabric of human history, etched into our DNA. From ancient civilizations to modern societies, trust has been the cornerstone - and capstone - of cooperation, innovation, and progress.

Trust is the invisible thread that binds relationships, organisations, and societies. It’s the foundation of meaningful interactions and successful collaborations. But what exactly is trust, and how can it be measured? This article covers the study, measurement, and operationalisation of trust as a scientific discipline.

Why aren't you trusted, even though you're trustworthy? Building trust isn't solely dependent on your actions, but also on how your customers perceive you. This article explores the hidden biases and past experiences that shape a customer's willingness to trust. Discover practical strategies to break down psychological barriers and build trust that resonates on a deeper level.

Power outages in Africa extend beyond mere inconvenience, disrupting businesses and causing billions in economic losses. Robert Stoner of the MIT Energy Initiative notes that only one utility company across the entire continent is financially solvent. South Africa has faced blackouts exceeding 12 hours, leading to severe disruptions and sparking mass protests. Citizens demand not just a return to reliable power but also greater accountability from Eskom, the national utility provider. This crisis underlines the broader struggle with power reliability and governance in African countries.

In the previous article, we examined how Africa’s energy crisis has resulted in a collapse of public trust. Blackouts and disruptions have bred distrust, making it more difficult for utilities to secure support and operate effectively. While there are complex technical and financial hurdles to overcome, one fundamental principle has the power to transform the situation: transparency.